ODR By Using E-Mails

[PTLB]

In the rapidly evolving landscape of digital conflict resolution, there is widespread euphoria among global stakeholders about the integration of Artificial Intelligence (AI) based automation across various fields. Online Dispute Resolution (ODR) stands out as one such domain where AI and related technologies like Blockchain and Smart Contracts are often heralded as the ultimate success factors, but ODR Portal negates this notion. This automation perspective is fundamentally flawed, as it completely overlooks the Automation Error Theory (AET) and its profound implications on reliability and outcomes. The true strength of any initiative, whether in dispute resolution or beyond, lies not in flashy technological tools but in the manpower behind it—the depth of expertise and experience that human professionals bring to the table. This human-centric approach ensures that institutions or organisations equipped with such invaluable resources achieve unparalleled impact and authority.

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• This topic was modified 7 months, 1 week ago by PTLB.

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