Welcome To The Online Dispute Resolution (ODR) Centre Of PTLB

Perry4Law Techno Legal Base (PTLB) has been doing research in the field of Online Dispute Resolution (ODR) since 2004. We have been testing various ODR models from time to time. As on date, PTLB is the only ODR service provider in Indian and one of the few in the world.

This ODR platform is one of the platforms of PTLB that is providing techno legal ODR services in India and world wide. There are some very interesting and promising ODR platforms in pipeline that are managed by Perry4Law Organisation (P4LO), Techno Legal Centre of Excellence for Online Dispute Resolution (ODR) in India (TLCEODRI), PTLB, Etc. We would discuss about those platforms very soon and this platform is the first serious attempt that any individual or organisation has made in Asia to make ODR part of larger dispute resolution process of a legal system.

Our aim to help parties to a dispute in dispute resolution so that their disputes can be resolved out of court. we are using multiple information and communication technologies (ICT) so that dispute resolution can be facilitated by using e-mail, support tickets, chats, telephone, video conferencing, etc. This ODR platform is also supported by our E-Courts Project that is working to reduce backlog of cases from Indian Courts. See ODR in India And E-Courts in India for more details.

In order to streamline ODR support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.