E-Commerce Dispute Resolution In India

E-Commerce Dispute Resolution In IndiaE-commerce is growing at a fast speed in India as India is seen as a lucrative and profitable market for e-commerce business. However, e-commerce laws in India are still not clear to most of the e-commerce entrepreneurs. As a result most of the e-commerce websites are not following the laws of India and are inadvertently violating the laws of India. Regulatory authorities of India have started questioning the operations of e-commerce websites of India and many of them are facing potential legal actions.

The tussle is not merely between the regulatory authorities and e-commerce website owners but it also extends to disputes between e-commerce websites and their consumers. Most of the consumers are not aware about their digital rights while dealing with such e-commerce companies and websites. At the same time there is lack of forums and dispute resolutions platforms for digital consumers in India where they can agitate their claims. In short, e-commerce dispute resolution in India is still to be managed by Indian Government.

We at Perry4Law Organisation (P4LO) believe that online dispute resolution (ODR) can be effectively used in India to manage many digital and non digital disputes, including for e-commerce purposes. To make ODR a success in India, Techno Legal Centre of Excellence for Online Dispute Resolution (ODR) in India (TLCEODRI) has been providing its techno legal ODR services to national and international stakeholders.

TLCEODRI has realised that ODR in India has failed to materialised due to lack of techno legal expertise on the one hand and absence of public awareness on the other. This is the reason why we have started an online dispute resolution (ODR) platform in India for national and international stakeholders where techno legal disputes can be resolved in an online environment.

This platform has twin objectives to meet. The first is to develop techno legal skills and trainings for ODR in India and abroad. This objective is fulfilled through the initiative titled ODR Trainings and Skills Development in India by TLCEODRI. The second objective is to spread public awareness about ODR in India and abroad. This objective is fulfilled by spreading information and providing guidance about ODR through our social media platforms. Please see our Twitter accounts named ODR India and TLCEODRI and the first ODR Social Media and Social Networking Platform of TLCEODRI for updates and information about ODR. Please see the ODR Discussion Forum of TLCEODRI for more details about this project.

We are also in the process of introducing new techno legal features so that ODR platform of TLCEODRI can provide the most comprehensive and holistic techno legal ODR services at a single website. Meanwhile national and international stakeholders like e-commerce websites, government departments, international agencies, national and international companies, multi national companies (MNCs), individuals, etc can register with us to avail our services by sending an e-mail at our contact point.

We would share more information about enrollment by e-commerce companies for dispute resolution services of TLCEODRI at our ODR Discussion Forum very shortly.

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